Once a Client, Always a Client
I miss my clients…some more than others, of course…after I’ve spent a lot of time with them in their homes and offices. It’s hard not to form a bond when they have confided in you, and trusted you, and you have laughed (and maybe cried) together.
Sometimes the break is sudden and complete, such as when I help them pack up to move and otherwise didn’t know them. But usually it’s more like empty nest syndrome. I’ve taught them all I can for now, and it’s time for them to fly free on their own! It’s a bittersweet, but proud feeling.
But I don’t mourn them like I’ll never see them again because, as I always think, and as I tell them, “Once a client, always a client.”
What do I mean by that?
Well, you just never know. You never know when someone will decide to tackle that room you wanted to organize and they weren’t ready for. You never know when they’ll want a little system tune-up (or a major overhaul). You never know when they’ll get in touch and want Virtual Services after having moved…and sometimes they actually move back! Maybe their situation will change, or they’ll want help establishing a new habit, and they’ll need your help again. And you never know – unless you stay in touch – how they are doing and how you can help them.
How do I stay in touch?
- For starters, everyone gets my monthly newsletter, Org4life News. That’s automatic.
- I’m in touch with some of them on social media (Facebook, LinkedIn, Twitter, Pinterest). That happens more organically, not automatically.
- Some of them I met in person to begin with and still see sometimes in person.
- I send occasional cards and emails. I’ve never been much of a phone caller, though.
What’s in it for them?
- They know I care as much about their well-being and progress as I do about making money from them. I got an email just yesterday from a dear client who moved away. She told me of her accomplishment and satisfaction in purging some files and starting a new habit to walk every day. I was delighted to hear from her. Of course, she also thanked me for my guidance and encouragement. That never hurts my feelings!
- They know I can connect them with resources ranging from local services and donation sites to trusted NAPO organizers in other areas.
- They have an ongoing source of free and cheap tools and info (Blog Articles, DIY Organizing, Products).
- They know they can ask me quick questions via telephone or email at no charge.
What’s in it for me?
- I am enriched by knowing them as people, not just as clients.
- They remember me when they need more organizing help.
If you are an organizer, how do you stay in touch with your former clients?
If you are a client, how do you prefer to be stayed in touch with?
Please tell us by leaving a comment!
Copyright 2015 by Hazel Thornton, Organized For Life.
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